At Torrefactory your data is a priority for us. Both the use and protection of your data will be explained in the document below. You have a right to full transparency from us regarding the use of your personal data. Here is an explanation of everything we do with your personal data, from collection to storage and processing to who has access to it. You will also find below all your rights as well as the addresses and people to whom you can claim them!
What personal data do we collect?
The personal data we collect directly from you includes: full name, email address, telephone number, address, card number, purchase history, payment details (credit card, debit card or other), and any information you give us when you contact us or use our platform.
When do we collect your personal data?
> When you purchase products and services from us online; > When you visit our website.
How do we use your personal data, and on what legal basis?
To give you access to our products and services
We use your personal data to provide you with the information, products and services you request/purchase from us (e.g. to carry out various processes, tasks and orders on our website, to accept online payments and deliver products, and even to provide a machine repair service), but also to communicate with you about these products and services and to respond to your questions and comments; From a legal point of view, the collection and processing of your personal data in connection with your orders for products and services is based on our contractual arrangements. In some cases, the legal basis will be our legitimate interests as a commercial company (e.g. in the context of a satisfaction survey).
For administrative and internal purposes
We may use your personal data for internal purposes, such as improving our site, services and products or identifying trends in site usage. We may also use your data to monitor the use of our website and to ensure that it is as effective and relevant as possible to your tastes and needs and the characteristics and configuration of your device. It is in our legitimate interest as a business to use your personal data in this way. For example, we need to ensure that our website is customer-friendly and functions properly, and that our products and services are of the highest quality. We also want to make it easier for you to interact with us. In this case, we ensure that these legitimate interests do not infringe on your rights.
For security and legal reasons
We use your personal data to:
> to ensure the accuracy of the personal and financial data you provide to us; > to prevent fraud and other unlawful activity; > to protect our rights or property. to meet our legal and compliance obligations. In some cases, the use of your personal data is necessary because of a legal obligation (e.g. to meet the legitimate requirements of judicial authorities). In other cases (e.g. fraud detection), our legitimate interests as a commercial company are the basis for the processing of your personal data, always balanced against your rights.
To personalise your shopping experience and improve our business
Who do we disclose your personal data to?
We do not sell your personal data to third parties. However, in order to provide you with our services, we do disclose your personal data to our service providers as described below. When we disclose your personal data, we put in place security measures that require these organisations to keep your data secure and prohibit them from using it for their own marketing activities.
To process orders for products and services
We work with various service providers. This may be in the context of the management of the website or simply to help us run our business. It is in our legitimate interest, as a commercial company, to use these service providers, as we do not necessarily have the means to provide the services in question ourselves. In any case, we ensure that the service providers we use are also GDPR compliant and comply with all national privacy laws.
Security and storage of your personal data
Security of your personal data
The security of your personal data is a priority for Torrefactory. Therefore, we limit access to personal data to a limited number of employees. Your data is protected and encrypted by us or our subcontractors. Each employee has access only to the extent necessary to perform his or her job in terms of the personal data collected.
Retention of your personal data
In general, we will only keep your personal data for as long as necessary for the purposes described in this document. In other words, retention periods vary depending on the type of data and the purposes for which we collected it. We regularly update ourselves on legal developments in the field so that we never exceed the retention periods.