Privacy Policy

About this privacy policy

At Torrefactory your data is a priority for us. Both the use and protection of your data will be explained in the document below. You have a right to full transparency from us regarding the use of your personal data. Here is an explanation of everything we do with your personal data, from collection to storage and processing to who has access to it.  You will also find below all your rights as well as the addresses and people to whom you can claim them! 

What personal data do we collect?

The personal data we collect directly from you includes: full name, email address, telephone number, address, card number, purchase history, payment details (credit card, debit card or other), and any information you give us when you contact us or use our platform.

When do we collect your personal data?

> When you purchase products and services from us online; > When you visit our website.


How do we use your personal data, and on what legal basis?

To give you access to our products and services

We use your personal data to provide you with the information, products and services you request/purchase from us (e.g. to carry out various processes, tasks and orders on our website, to accept online payments and deliver products, and even to provide a machine repair service), but also to communicate with you about these products and services and to respond to your questions and comments; From a legal point of view, the collection and processing of your personal data in connection with your orders for products and services is based on our contractual arrangements. In some cases, the legal basis will be our legitimate interests as a commercial company (e.g. in the context of a satisfaction survey).

For administrative and internal purposes

We may use your personal data for internal purposes, such as improving our site, services and products or identifying trends in site usage. We may also use your data to monitor the use of our website and to ensure that it is as effective and relevant as possible to your tastes and needs and the characteristics and configuration of your device. It is in our legitimate interest as a business to use your personal data in this way. For example, we need to ensure that our website is customer-friendly and functions properly, and that our products and services are of the highest quality. We also want to make it easier for you to interact with us. In this case, we ensure that these legitimate interests do not infringe on your rights.

For security and legal reasons

We use your personal data to: > to ensure the accuracy of the personal and financial data you provide to us; > to prevent fraud and other unlawful activity; > to protect our rights or property. to meet our legal and compliance obligations. In some cases, the use of your personal data is necessary because of a legal obligation (e.g. to meet the legitimate requirements of judicial authorities). In other cases (e.g. fraud detection), our legitimate interests as a commercial company are the basis for the processing of your personal data, always balanced against your rights.

To personalise your shopping experience and improve our business

We use your personal data to: > allow you to create a profile on our website on the basis of which you can purchase Torrefactory products and services online without having to enter your contact information each time you place an order; > send you marketing content by SMS and e-mail; > analyse your shopping patterns and product preferences. This may be product information you have viewed, your transaction history, or products you have placed in your online shopping cart. This allows us to provide you with an online experience that is tailored to your tastes and needs. It is in our legitimate interest as a commercial company to use your data in this way to improve your shopping experience. This allows us to help you locate the products and services you are looking for, saving you the trouble of having to browse through pages and pages of no interest to you. We send you marketing content by SMS and e-mail if you have given us permission to do so when you join (you can always change yourreviews). To find out more about our use of cookies, please see our Cookie Policy.

Who do we disclose your personal data to?

We do not sell your personal data to third parties. However, in order to provide you with our services, we do disclose your personal data to our service providers as described below. When we disclose your personal data, we put in place security measures that require these organisations to keep your data secure and prohibit them from using it for their own marketing activities.

Service providers

To process orders for products and services

We work with various service providers. This may be in the context of the management of the website or simply to help us run our business. It is in our legitimate interest, as a commercial company, to use these service providers, as we do not necessarily have the means to provide the services in question ourselves. In any case, we ensure that the service providers we use are also GDPR compliant and comply with all national privacy laws.

Your rights

We list below all your rights with regard to personal data > fair, lawful and transparent processing of your data; > to be informed about the use of your personal data, for example through this Privacy Policy; > to consult your personal data in our possession; > to request that we correct any errors in your personal data; > to require us to delete certain data relating to particular circumstances and for which we have no reason to continue processing; > to request that we provide your personal data to you or to another service provider in a simple and structured format; > to object at any time to the processing of your personal data for direct marketing purposes; > to object to an automated decision that has legal effects on you or has serious consequences for you; > to object, in other circumstances, to the further processing of your personal data; > to ask us to restrict or stop the processing of your personal data in certain circumstances. If you have any questions about your personal data held by us, the processing of such data or this Privacy Policy, please do not hesitate to contact our customer service department or, if necessary (in writing), our Data Protection Officer. Address: THE TORREFACTORY PROJECT S.A., Rue des griottes, 20 , 5100 Wépion - Belgium

Security and storage of your personal data

Security of your personal data

The security of your personal data is a priority for Torrefactory. Therefore, we limit access to personal data to a limited number of employees. Your data is protected and encrypted by us or our subcontractors. Each employee has access only to the extent necessary to perform his or her job in terms of the personal data collected.

Retention of your personal data

In general, we will only keep your personal data for as long as necessary for the purposes described in this document. In other words, retention periods vary depending on the type of data and the purposes for which we collected it. We regularly update ourselves on legal developments in the field so that we never exceed the retention periods.