The Torrefactory manifesto
Roasting for impact

Who we are

Torrefactory is a Belgian quality coffee roasting house founded in 2017 by three entrepreneurs who met over a cup of coffee.
Today, Torrefactory is the result of the time invested and the devotion of our close-knit team, who together defined three pillars on which we base each of our actions: providing more than just quality coffee, following an ecological approach and nurturing lasting relationships.
Our mission is to offer high-quality coffee at a reasonable price through a sustainable and socially-responsible approach.
All year round, we roast our sustainably harvested beans using an artisanal process in Mont-Saint-Guibert and Namur. Together, we are proud to offer quality beans and services to local businesses, as well as a selection of freshly roasted coffees to private individuals.

Roasting for impact

We strive to make high-quality coffee accessible to all, with the utmost respect for everyone involved and for the environment in which we work.
From harvesting the beans to packing the bags, our coffee is roasted to have a positive impact. On your mood, on our environment and on the people involved. Whether you're at home, on the road or in the office - enjoy our coffee wherever you are.

Our impact objectives.

icon-<h3>Au-delà d'un café de qualité</h3>

Beyond quality coffee

At Torrefactory, every cup we serve is guided by purpose, creating an authentic, sustainable and delicious coffee experience. Firstly, we prioritize sustainable sourcing by working directly with producers and importers who share our values. Second, we strive to make excellent coffee affordable for everyone, creating an exceptional experience without compromising quality. Finally, our expertise in artisanal roasting at "La TF" brings out the unique flavors of each bean.

Objective 1: Sustainable supply, from grain to cup
At Torrefactory, we believe that quality coffee should not come at the expense of the planet or its producers.
For this reason, we are committed to sourcing our coffee in a sustainable way. We favor direct trade with small farms and cooperatives, as well as with importers who share our values.
The result? A cup of coffee that not only awakens your senses, but also supports a sustainable and socially responsible coffee industry.
For us, direct trade means working with importers who share our values and objectives. Thanks to these importers, who minimize middlemen and work directly with the cooperatives, we are able to buy directly from small farms while paying them a premium price for their coffee. However, we want to go beyond this model and buy direct from producers wherever possible. We're proud to say that we've taken our first step towards this goal by partnering with La Finca de Doña Ana in Honduras, where we source our beans directly.
Objective 2: High quality at an affordable price
We do our best to ensure that everyone has access to quality coffee at a reasonable price. Whether it's for a morning at home or a busy day at the office, we want to offer you the best quality coffee at an affordable price.
Our coffee is the result of a passionate pursuit to reveal the unique flavors and aromas of each bean. We don't settle for anything less than exceptional, and that's why we're committed to making every coffee nothing short of extraordinary.
Objective 3: Local roasting know-how
In our roasting house, nicknamed "La TF", we give priority to freshly roasted, local, artisanal coffee beans.
Our beans are roasted in small batches in Mont-Saint-Guibert using traditional methods.
We emphasize slow roasting to bring out the unique character of each coffee. Whether it's hints of blueberry in our Costa Rican coffee, or pleasant ripe fruit aromas in our organic Colombian coffee, we adapt our roasting recipe to bring out the full flavor profile of each bean. We pride ourselves on our perfectionist quality standards, tasting every batch to ensure that you always receive the best possible cup of coffee.
icon-A green approach

An ecological approach

Our ecological approach is based on two key objectives. Firstly, we are committed to approaching Net-Zero by 2030, with a clear vision of carbon neutrality to preserve our planet. Reducing our emissions is our priority, and we will offset the rest through benchmark projects, as this commitment reflects our determination. Secondly, we embrace the local and circular economy, a future where nothing is lost. Our action plan runs through every stage of the supply chain, reducing emissions, rethinking delivery and introducing 100% recyclable packaging. At Torrefactory, ecology is rooted in our philosophy, demonstrated by our eco-friendly packaging and our willingness to lead the way towards a sustainable industry.

Objective 4: Get closer to carbon neutrality
Our mission is to achieve carbon neutrality by 2030, and we believe that quality coffee means respecting all parties involved, especially our planet. We are committed to reducing our emissions as much as possible. We will offset the remaining emissions through reference projects. This commitment is a challenge, but it's something we're prepared to fight for. Together, we assessed our carbon emissions and targeted different areas where we could improve. With this, we developed an action plan that spans the entire supply chain, reduced emissions during the delivery process and created 100% recyclable packaging for our coffee. From bean to cup, no detail has been overlooked to reduce our impact on the environment.
Objective 5: Circular economy
The future is circular, and so is our approach to coffee. For this reason, at Torrefactory, we follow the guidelines of the circular economy. Within our operations, we strive to reduce, reuse and recycle materials that would otherwise become waste. For a long time, we'd been keen to switch to greener packaging. Now, after months of thought, planning and work, we're proud to say that we have 100% recyclable coffee packaging (even the degassing valve is made from recycled materials!). This comes at a cost to us, but we believe it's important to lead by example and set a standard for sustainability in an industry that often falls short.
icon-Lasting relationships

Long-term relationships

At Torrefactory, we build strong relationships by following several key objectives. First, we support fair trade coffee producers, even going direct trade for unbeatable quality. In addition, we are committed to purchasing at least 50% of our raw materials from independent local suppliers. We also strive to serve at least 75% local and independent customers. Internally, we make a point of creating a great team spirit at work, which is reflected in our exceptional coffee. Finally, we just want you to be delighted, which is why we go the extra mile to ensure top service every step of the way, from product to tasting. At Torrefactory, we don't stop until your coffee is perfect!"

Objective 6: Empowering coffee growers
From day one, we have attached great importance to lasting relationships with our growers.
We believe that everyone should be treated with respect and paid fairly, especially when their coffee is exceptional.
For this reason, we only offer coffee from fair trade farms and responsible importers. We aim to build lasting relationships with coffee growers and value them, their businesses and the local economy.
But we don't stop there! We strive to go further by promoting direct trade. Through hard work, time and dedication, we have collaborated with La Finca de Doña Ana, a women-run coffee plantation in Honduras, to offer our first direct-trade coffee. In the future, we hope to establish direct relationships with coffee growers around the world, without intermediaries, to obtain high-quality beans directly from the source.
Objective 7: A good working environment, good coffee
At Torrefactory, we do our best to be a good (if not excellent?) employer. A healthy working environment is essential for happy employees, which is why we make the well-being of every employee a priority. In addition, we aim to promote a culture of equality and acceptance within our office. We want our employees to enjoy their work, their lives and their coffee. Ultimately, we truly believe that the way we treat our employees will have a positive repercussion, leading to optimal customer service and quality products.
Objective 8: Your satisfaction without compromise
We aim for nothing less than excellence in customer service. Quality customer service means putting the customer first, whatever the situation. From the quality of our products to the speed of delivery and our transparent pricing system, we understand the importance of providing reliable service. At the end of the day, our work is only finished when you can enjoy your cup of coffee.
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